Watching with your ears pays off in improved business relationships When I lived in Latin America, frequent trips to government offices to keep my visa status updated meant a lot of bus travel. I learned to close my eyes as soon as I got into my seat. By being “asleep” I could avoid any unwanted […]
“What can we do in the next 30 days?” This question is a knee-jerk reaction to a range of business situations – a dip in quarterly sales, a customer or client service issue, supplier cost increases, the big-fish prospect that seems to have gotten away, or a competitor’s traction in the marketplace. Suddenly, the priorities […]
“Look where it is not, as well as where it is.” So says a centuries-old French proverb, and there’s truth in that saying where strategic alliances and partnership are concerned. The reality is that alliances sometimes don’t produce new business results, because they are contracts or agreements as opposed to relationships. A client of mine, […]