Watching with your ears pays off in improved business relationships When I lived in Latin America, frequent trips to government offices to keep my visa status updated meant a lot of bus travel. I learned to close my eyes as soon as I got into my seat. By being “asleep” I could avoid any unwanted […]
“What can we do in the next 30 days?” This question is a knee-jerk reaction to a range of business situations – a dip in quarterly sales, a customer or client service issue, supplier cost increases, the big-fish prospect that seems to have gotten away, or a competitor’s traction in the marketplace. Suddenly, the priorities […]